* Refund policy
* Return and Refund Policy
* Hakebaeg
* At Hakebaeg, customer satisfaction is our top priority. We strive to ensure that our products meet the highest standards of quality. However, we understand that there may be rare occasions where returns, refunds, or exchanges are necessary. Please review our policy below:
* 1. Return Policy
* We do not accept returns for non-defective items. Returns are only accepted in the case of manufacturing defects. If you receive a product with a manufacturing defect, please contact us within 14 days of receiving your order.
* Conditions for Returns:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging, including dust bags, barcodes, and all accompanying paperwork.
* 2. Exchange Policy
* We offer exchanges within 14 days of the purchase date, provided the following conditions are met:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging, including dust bags, barcodes, and all accompanying paperwork.
* Please note that custom orders or items marked as “By Order” cannot be returned. These items are eligible for exchange only, subject to the same conditions outlined above.
* 3. Defective or Damaged Items
* If you receive a defective or damaged item, please contact us within 14 days of receiving the product. We will require proof of the defect or damage (photos or videos) to process your request. Upon verification, we will provide instructions for returning the item.
* 4. How to Initiate a Return or Exchange
* To initiate a return or exchange, please contact us on Instagram via direct message [Hakeba.eg] https://www.instagram.com/hakeba.eg?igsh=bHNobWZ2OXAzZ2J5&utm_source=qr or WhatsApp at +20 101 714 5726 with your order number, a detailed description of the issue, and any supporting photos or videos. Our customer service team will respond with further instructions.
* 5. Shipping Costs
* Customers are responsible for shipping costs associated with returning or exchanging items unless the product is defective or damaged upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
* 6. Refunds
* Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
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